What we offer
Specialist Non-Medical Help support workers across London and the surrounding areas:
Our specialist support staff are appropriately qualified and experienced to deal with a diverse range of student support needs. Our tutoring and mentoring staff have an in-depth understanding of the ways in which particular challenges impact on students in a higher education context, awareness of the strengths that students can bring to their learning situations and skills to empower students to utilise these strengths to achieve their academic objectives. Our practical support workers have a good awareness of student needs, are reliable and punctual and develop good working relationships with the students they support.
All our mentors and tutors working with DSA students are fully compliant with DSA-QAG Quality Assurance Framework requirements, are fully insured, appropriately DBS checked and trained in safeguarding and health and safety. Equality Focus regularly reviews the work of its support staff to ensure that high levels of professionalism and quality are maintained.
How we ensure the quality of our support
We assure the quality of support on an ongoing basis through support worker produced student learning plans and student feedback. Tutors and mentors are required to regularly evidence what they do to ensure that they are meeting quality assurance requirements and embodying good practice principles through the production of termly student Individual Learning Plans (ILPs). We encourage feedback from students who use our services at any time and conduct an annual survey to obtain detailed data on student satisfaction with the organisation and delivery of their support.
How we recruit
Support workers are appointed through a rigorous recruitment process, involving face-to-face interview, checking relevant qualifications and eligibility to work.
How we support our staff
We are committed to supporting the development of our staff and offer regular opportunities for training, peer support and networking.